We have a large, older home, and heating and cooling it have always been a challenge. We have had twined furnaces and air conditioning units since we moved in over 30 years ago and always had trouble balancing them. Finally, as they had aged, we had to replace them and sought help from several contractors. We selected Climate Masters after talking with past customers and friends who had used your services. And the pricing was very comparable.
Our new units have been in place for almost four months and we have experienced a very strange winter - highs and lows, but this is St. Louis. Our new hybrid systems have worked well. It - the air flow - is a little different than what we had been used to, but we have been very comfortable. White it is hard to judge costs on such a short basis, and we have not encountered hot weather yet, our bills seem to be lower. That is a good outcome.
A word about your installer - WOW! Scott is a marvel. I didn't mention that we actually had three units installed, one for an addition. He is a master craftsman, I want to take visitors down to see how neatly and cleverly he made the installation. He was terribly clean, and cooperative in explaining what he was doing. We hardly knew that he was here. He is a great asset to your firm.
We have had some adjustments on the thermostats and Carl, your Service Manager, had been very responsive and helpful in explaining what he was doing and asked for our feedback on the results. Again your company has performed to all our expectations.
We are delighted that we chose Climate Masters. You are a good group to do business with.
I wanted to thank you and your team for all the work over the past few days. Andrew and Mike did a great job on Tuesday removing and re-installing the complete HVAC system for our house and then handled the issues at the end of the day with the customer "first in mind". They patched the system to allow us to have AC threw-out the night to allow us to get by. Carl and Judy then immediately followed up the next day to make sure we got the proper repairs scheduled ASAP, which was planned to be Friday. Then when I found out Thursday morning additional water leakage was occurring, they immediately scheduled Wes to come out that afternoon and he did a great job replacing the needed parts to get us back up and running.
As proof, I am comfortably sitting here at my desk writing this email while it continues to heat up outside, and will only get hotter over the weekend! Again thank you to you and your team for doing a great job and please make sure to extend my utmost gratitude to all involved... this was truly a team effort!
As always, thank you for the excellent services of you and your staff of the technician who diagnosed the ac problem, Wes, the installers, Scott and his assistant. It is always such a pleasure to work with your company. I never have to worry about the accuracy of the work, everyone is so informative in a language even I can understand and the respect that the staff shows for my home and belongings is outstanding. Your choice of employees is commendable and , I am certain, that their contribution to maintaining the reputation of the company you have established is very apparent and appreciated by you.
These major expenses never come at a good time but your generous " allowances" and careful research of what would work best for us has made it much more tolerable... along with good old Uncle Sam's tax return. Better that you and your employees get it than some of the other alternatives. God bless and thank you, thank you.
Product or service reviewed: Whisper Soft System
Very happy with replacement of Space Pack system with Whisper Soft System. Installers (Scott & Chuck) were extremely good, keeping house clean each day, and helpful (answered all my questions when I asked). Although a/c hasn't been used because of cool weather, new heat is extremely quiet. Overall air flow is greatly improved over old system. Very pleased with installation.
Very Impressed and Grateful
Our A/C went out on Friday night, July 6, during the middle of that heat wave. We have a service contract with you, and we called and left a message that night. We were very impressed—and grateful! – that your service manager called first thing in the morning and you had a technician out by noon. He diagnosed and fixed the problem quickly, and our A/C has been running perfectly ever since then. Really great service! Thanks again.